Courses
Our courses are tailored to the needs of our clients. A prior consultation is necessary to ensure that the course addresses your needs.
The language of instruction is ENGLISH. It is however possible to have a Japanese translator for an extra fee.
Price includes course materials and delivery. In some cases, follow ups are necessary and are included in the fee.
Audio visual equipment rentals are charged separately.
The fees do not include applicable taxes.
Depending on the location, there may be transportation/accommodation fees added.
Please note that the prices displayed are promotion prices for the next 6 months
HUMAN RESOURCES
-
Effective Supervision in the Hospitality Industry
- This intensive 8 hour workshop will give you the fundamentals of being an effective supervisor. We will cover recruitment, training, termination, coaching, mentoring, scheduling, leadership, change management and conflict management.
-
Time Management for Hospitality Professionals
- Hospitality is a business that runs 24 hours a day and 7 days a week. Your time spent at work has to be the most productive. Learn how to deal with most interruptions and time robbers that are so inherent to the hospitality industry. Make use of available tools to manage your time effectively and productively. Work smarter, work better!
-
Conflict Management and Resolution for Effective Managers
- Conflicts are a common source of stress and concern in any hospitality operation. They can also be a source of information if they are dealt with properly and effectively. A conflict can be instrumental in pinpointing areas that need improvement and can help set priorities.
-
Change In a Successful Hospitality Operation
- Change is part of any business growth. It is also quite prevalent in the hospitality industry where tradition and change are in dual interaction. Change can be a source of stress and conflict for your staff and the management of change is crucial to maintaining harmony and productivity within the team.
-
Building a Powerful Team in The Hospitality Industry
- Without a team spirit, the team is just a group of individuals working with no cohesion and little direction and harmony. Learn the essentials of building a powerful team and learn all stages of team building.
-
Training Employees in a Hospitality Setting
- Not every manager is a good trainer. That is why many operations rely on professional trainers. They bring a more efficient dimension to staff training. This workshop is designed to teach you the basics and simple elements of training so that you can perform the simpler training tasks without constantly relying on external trainers.
-
Coaching Your Employees in a Hospitality Operation
- In a sports team, a coach is someone who helps each player achieve their full potential and guides them through their role as team members. Supervisors and managers must do the same. This workshop helps you acquire the right tools to do just that.
-
Helping Hospitality Industry Employees Grow
- Are your employees ready to go to the next level? Are you helping them reach that next level? Your employees are your most valuable and expensive resource and you should help
-
Leadership Skills for Current Times
- Every team needs a leader. A leader is someone who helps the team march towards full accomplishment and achievement. We will cover the various leadership styles, when and how to use them. And discuss the leader’s attributes and characteristics.
CULINARY
-
Managing a Profitable and Effective Kitchen
- A kitchen is a complex department with a multitude of challenges and obstacles. A good chef must run a tight and smooth ship. This 10 hour workshop focuses on managing the product and managing employees. From ingredient to final product, from menu planning to menu analysis, from waste to theft we cover it all. The second part is about managing staff and dealing with the intricate human resources management. Topics such as leadership, team building, training and time management are covered.
-
Menu Planning
- This workshop covers the know how behind planning a menu. What are the factors to consider? How do you deal with your current menu before migrating to a new menu? We will answer all those questions and more.
-
Menu Design
- AThe proper design of a menu takes into account the artwork, the theme, the font, the description and many other factors. We will cover all those topics and more.
-
Menu Engineering
- Menu engineering is a powerful analysis tool based on contribution margins and item popularity. This tool allows the user to make decisions regarding what should be or should not be on a menu, what prices should be increased and how should an item be positioned on the menu. Our 3 hour workshop simplifies menu engineering by focusing on what is essential and using a simple software to do it.
-
Simple Arithmetic for Chefs
- By using simple arithmetic, we can teach you to keep your costs in line. This course is for chefs and focuses on food and labor costs but the same theory applies to beverage cost. We will help you simplify your control system without purchasing costly software.
-
Demystifying Culinary Terminology
- So many culinary terms, so many sauces, so many unpronounceable words! We will help you sort all those complicated terms and what they mean and how you can use them or explain them on your menus.
-
The HACCP Process
- Hazard Analysis Critical Control Point (HACCP) is a safety plan that helps you control sanitation in your operation. We will cover the HACCP steps and explain the easy way to set up the plan in your food operation.
DINING ROOM
-
A Guide to Profitable Menus
- Your menu is your most powerful marketing tool. It is critical that it be well balanced, easy to read and with proper positioning of the menu items to maximize sales. Items on a menu follow certain guidelines. You will learn what to do to improve on your bottom line and your revenues.
-
Suggestive Selling and Up-selling
- A restaurant seat is a perishable item. If you do not sell it, it is gone. Furthermore, if your staff does not know how to sell or upsell the bottom line can suffer tremendously. This workshop teaches front line staff simple tactics and methods to increase sales by making the right suggestions, the proper way.
-
Server's Training
- If you think that a server is simply the “guy” who takes your order and brings you your food, you are sadly mistaken. Being a server means being a salesperson, a food expert, a beverage expert, a psychologist, a mind reader and an entertainer. It means having a lot of tact and discretion. It means dealing with the upper crust of society and ordinary people. This workshop covers all aspects of service in a restaurant or banquet operation.
(If you have serving standards, they can be incorporated within the workshop) .
-
Wine Education for Servers
- Servers must know their product and talk about it comfortably and confidently. This is a basic workshop on wine regions, proper wine name pronunciation, classic food and wine pairings and proper sales tactics.
(A tasting could be conducted at an extra cost)
FRONT OFFICE AND HOUSEKEEPING
ROOMS DIVISION
-
Front Desk Clerk's Training
- Front desk clerks handle a multitude of tasks ranging from registering guests to making recommendations about restaurants in the neighborhood. It takes a person who can think quickly, be proactive, display kindness and good customer service skills and handle cash. This workshop is meant to give your employees all the right skills to be great performers.
-
Room Attendant's Training
- Room attendants are very special people. They need to be detail oriented and hard working. Their jobs also require them to be honest since they get to explore guest rooms every day. This workshop describes what housekeeping staff must do to be exceptional.
-
Forecasting In The Hospitality Industry
- Fortunately, the science of forecasting is a bit more reliable than looking through a crystal ball. This workshop will introduce you to forecasting techniques and the factors affecting it. .
-
Shortage of hotel rooms in Tokyo for 2020.
Maybe it is the right time to start a B&B Bed and Breakfastn - You own your own house. Maybe it is time to make some money by operating a Bed and Breakfast. This workshop takes you through the steps to reach your dream.
- Get a quote
SPECIAL NEEDS GUESTS
-
Guests With Disabilities
- Addressing special needs such as disabilities is more than accessibility and slopes. It is about the attitude of the staff and management and how much they are comfortable dealing with Special Needs Guests (SND).
Do you have menus in Braille?
Does your staff know how to tell a visually impaired client what is on their plates?
Is your establishment wheelchair accessible? Toilets too?
Do you know how to push a wheelchair safely? It is not as easy as you think.
Does your hotel have special rooms? Do you have the right support bars in the washrooms? Do you have procedures to evacuate guests with mobility problems in the event of a fire? Do you have alarm systems suitable for the deaf?
We can help you. Based on your needs, we can provide you with the training.we can also offer an inspection of your facility to check for accessibility. - Get a quote
-
Children
- Does you staff know how to deal with children? Do you have a special menu for kids? Children are just little people and deserve the attention and respect that you give their parents.
We will train your staff to take children's orders in a dining room and how to deal with them. - Get a quote
-
Allergy Alert!
- While food allergies are not very common in Japan, they are more widespread in other parts of the world. Are you ready to handle a customer with an allergy? Do you know what the major allergens are? Do you understand the concept of cross contamination? Do you know how to document your recipes and ingredients?
We can help you set up and train your staff.
. - Get a quote
Check course Schedule before make reservations